Term and Conditions

Last Updated: [Insert Date]

1. Our Store & Target Audience

Urban Sole Trend is a fashion footwear specialty store catering to active, style-conscious individuals and families. Our premium collection focuses on performance and lifestyle footwear for hiking, running, tennis, and everyday wear.

2. User Responsibilities

2.1 Account Accuracy

You must provide accurate, current information when creating an account or making purchases. Keep login credentials confidential.

2.2 Prohibited Activities

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with site functionality
• Submit false information in returns or claims

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in product images and descriptions, but slight variations may occur. Colors may appear different due to monitor settings.

3.2 Availability

Products are subject to availability. We reserve the right to limit quantities and discontinue items without notice.

3.3 Service Area

We currently ship to most regions excluding Asia and remote locations. Customs fees may apply for international orders.

4. Ordering & Payment

4.1 Order Process

Orders are processed within 1-2 business days. You’ll receive confirmation with tracking information upon shipment.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices and correct pricing errors.

5. Shipping Policy

5.1 Shipping Options

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over $50 via EMS (15-25 business days)

5.2 Delivery Times

Delivery estimates are not guaranteed. International shipments may experience delays due to customs processing.

6. Returns & Exchanges

6.1 Return Policy

You may return unworn, tagged items in original packaging within 15 days of delivery. Non-returnable items include:

• Opened/used shoe care products
• Footwear showing signs of wear

6.2 Return Process

Contact us at [email protected] within 15 days to initiate returns. Customers are responsible for return shipping costs.

6.3 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable.

7. Intellectual Property

All content on urbansoletrend.com, including logos, images, and text, is our property and protected by copyright laws. Unauthorized use is prohibited.

8. Liability Limitations

8.1 Product Use

Urban Sole Trend is not liable for injuries resulting from improper product use. Follow manufacturer guidelines for all footwear.

8.2 Website Availability

We’re not responsible for temporary site unavailability due to maintenance or circumstances beyond our control.

8.3 Third-Party Services

We’re not liable for issues arising from payment processors, shipping carriers, or other third-party services.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on data collection and use.

10. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

11. Contact Us

For questions about these Terms, please contact:

Urban Sole Trend
2961 Railroad Street
Jacksonville, US 32207
Email: [email protected]