FAQ

We specialize in performance and lifestyle footwear including:

• Hiking Shoes
• Running Shoes (road and trail)
• Tennis and Squash Shoes
• Pickleball Shoes
• Training Shoes
• Walking Shoes
• Lifestyle Sneakers
• Kids’ Shoes
• Sandals & Slides
• Shoe Care products

Absolutely! We carefully select footwear designed for specific activities. Our tennis shoes provide lateral support for court movements, trail running shoes offer enhanced traction for rough terrain, and our walking shoes prioritize comfort for all-day wear. If you need guidance selecting the perfect pair for your activity, feel free to contact us.

Yes! We have a dedicated Kids’ Shoes collection featuring durable, supportive footwear designed for growing feet. Our kids’ selection includes options for both casual wear and athletic activities.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secure and encrypted for your protection.

During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information, and view order history.

Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password. If you don’t see the email, please check your spam folder.

We ship worldwide! However, we currently cannot deliver to some remote areas in Asia and a few other locations. During checkout, our system will automatically check if we can deliver to your address.

We offer two shipping methods:

• Standard Shipping ($12.95 USD): Delivered via DHL or FedEx in 10-15 days after dispatch
• Free Shipping: Available for orders over $50, delivered via EMS in 15-25 days after dispatch

All orders are processed within 1-2 business days (excluding weekends and holidays).

Once your order ships, you’ll receive an email with a tracking number. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey. For the most accurate delivery estimates, please check with the carrier directly.

While we work with reliable carriers, occasional delays can happen due to customs, weather, or other unforeseen circumstances. If your package is significantly delayed beyond the estimated delivery window, please contact us at [email protected] and we’ll investigate with the carrier.

We offer a 15-day return policy from the date of delivery. Items must be unused, in their original condition, and in the original packaging. Please initiate your return through our Returns Center or by emailing us at [email protected].

We’re happy to help with size exchanges! Please contact our customer service team within 15 days of receiving your order. We’ll guide you through the process and arrange for the exchange once we receive your original pair.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds are typically issued to your original payment method within 5-10 business days after processing. The time it takes for the refund to appear in your account depends on your bank or credit card company.

Our headquarters is located at 2961 Railroad Street, Jacksonville, US 32207. While we’re based in the U.S., we proudly serve customers worldwide (excluding some remote areas).

Our customer service team is available via email at [email protected]. We strive to respond to all inquiries within 24 hours during business days.

All our products come with the manufacturer’s standard warranty against defects in materials and workmanship. Please refer to the documentation included with your shoes for specific warranty information. If you believe you’ve received a defective product, please contact us immediately.